SHIPPING AND RETURN POLICY

At Aigaia Art Shop, we aim to make your shopping experience as smooth and convenient as possible, including offering reliable and affordable shipping options. Please review our shipping policy below for details.

Domestic Shipping within Cyprus

Shipping Provider: We use the Box Now service for all domestic shipping across Cyprus. Box Now delivers all parcels within 2 working days nationwide. For more information about the service, please visit the Box Now website.

•Flat Rate: A flat rate of €3 per parcel applies to all orders.

•Weight Limit: This flat rate is applicable for parcels weighing up to 20 kg.

Shipping to Athens, Salonica and all over Greece:

For orders placed from Athens, Salonica and from all over Greece, customers at checkout will be given the option to ask for shipping cost which will be calculated by art shop aigaia according to items included in basket. Customer will be informed about the shipping cost the soonest by email. Shipping in Athens, Salonica and all over Greece are conducted in collaboration with BOX NOW.

International Shipping & Special Orders

•International Orders: For orders placed from outside of Cyprus, customer at checkout will be given the option to ask for shipping cost which will be calculated by art shop aigaia according to items included in basket. Customer will be informed about the shipping cost the soonest by email. Please be aware that customers are responsible for payment of any local customs duties and/or other local taxes of destination country. Nothing is being paid until shipping cost is approved by customers.

•Special Items (Clays & Equipment): If your order includes clays and special equipment like kilns, pottery wheels etc, please contact us directly before completing your purchase. This allows us to provide the most accurate shipping cost based on your location and the weight of your order.

Other

Our distribution centre does not dispatch over Sundays or public holidays. Our last dispatch is on Saturday noon.

Although we use all reasonable means to ensure that your order is delivered within reasonable time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay. Some delays may occur depending on the destination country, and this is not possible to be controlled by us.

Contact Information

If you have any questions regarding shipping or need assistance with your order, please feel free to reach out to us:

•Email: info@artshopaigaia.com

•Phone: +357-22445757

We’re here to help ensure your order arrives safely and promptly.

At Art Shop Aigaia, we are committed to ensuring our customers' satisfaction with their purchases. We understand that sometimes, returns or exchanges are necessary, and we aim to make this process as smooth as possible.

Eligibility for Returns

• Time Frame: You may return or exchange items within 14 days of receiving your order. The items must be returned in their original condition and packaging.
• Condition of Items: To be eligible for a return, the items must be unused, undamaged, and in the same condition as when received. We cannot accept returns for items that show signs of wear, damage, or have been altered in any way.
• Non-Returnable Items: Custom-made artworks, commissioned pieces, and any personalized orders are non-refundable unless they arrive damaged or defective.

Return Process

1. Contact Us: Before initiating a return, please contact us at info@artshopaigaia.com with your order number and details of the item you wish to return. We will guide you through the return process.
2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
3. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 7-10 business days.
4. For uncollected parcels returned to art shop aigaia, customers are responsible for the return shipping cost and for resending shipping cost if wishing their parcel to be resend.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or full refund at no additional cost.

At art shop aigaia, we value your business and we are here to assist you with any concerns regarding your purchase.

Thank you for shopping with art shop aigaia!